discussion board
- Which impact, activity, and capacity measures does the organization currently track and report (as evidenced by a review of their website)? Which might you add based on your current recommendations for the organization? Why?
- Which customer-centric metrics would you like to see the organization focus on based on your current recommendations for the organization? Why?
- Which KPIs does the organization currently track and report (as evidenced by a review of their website)? Which might you add based on your current recommendations for the organization? Why?
- If the organization was to implement all of your recommendations, what additional metrics could be useful to you in evaluating whether your recommendations worked in a year’s time? In 5 year’s time?
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